Shipping policy
At Alvora Mart, we are committed to delivering your orders quickly, safely, and efficiently across the United Arab Emirates.
1. Shipping Locations
We currently ship to:
- All cities within the United Arab Emirates (UAE)
For international shipping requests, please contact our support team before placing an order.
2. Order Processing Time
- Orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing time may be slightly delayed
3. Delivery Time
Estimated delivery times:
- UAE Standard Delivery: 2–5 business days
- Remote Areas: 3–7 business days
Delivery times may vary depending on your location and external factors.
4. Shipping Charges
- Shipping charges are calculated at checkout
- We may offer free shipping promotions from time to time
5. Order Tracking
Once your order is shipped, you will receive:
- A confirmation email
- A tracking number (if available)
You can use this to track the status of your order.
6. Delays & Issues
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service issues
If your order is delayed, please contact us for assistance.
7. Incorrect Address
Please ensure your shipping details are correct.
- We are not responsible for orders delivered to incorrect addresses provided by the customer
- Additional charges may apply for re-delivery
8. Lost or Damaged Packages
If your order arrives damaged or is lost:
- Contact us within 48 hours of delivery
- Provide photos (for damaged items)
We will investigate and offer a replacement or solution where applicable.
9. Failed Delivery Attempts
If delivery fails due to:
- Customer unavailability
- Incorrect contact details
The courier may attempt re-delivery or return the package to us. Additional charges may apply.
10. Contact Us
If you have any shipping questions, contact us:
Alvora Mart
Email: [adnanlinkbuilder@gmail.com]
Phone: [+92 314 9624772]
Location: United Arab Emirates